Cookie Policy

Optional diagnostics and marketing measurement

Caloti uses essential cookies to keep sign-in, security, and country or language preferences working. Separately, we offer optional controls for diagnostics and marketing measurement. Diagnostics enable Microsoft Clarity session replay and related analytics cookies so we can understand broken journeys and improve the product. Marketing measurement lets us use attribution tags such as Meta Pixel after you opt in.

You can enable or disable each optional category without losing access to the core booking and account features. If you keep diagnostics or marketing off, the related optional tags stay disabled.

1. What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit our website. They are widely used to make websites work more efficiently and to provide information to website owners.

Caloti uses cookies to enhance your experience, provide personalized content, and analyze how our platform is used to help us improve our services.

2. How We Use Cookies

We use cookies for several purposes:

• Essential Cookies: These are necessary for the website to function properly
• Performance Cookies: These help us understand how visitors interact with our website
• Functionality Cookies: These remember your preferences and provide enhanced features
• Marketing Cookies: These are used to deliver relevant advertisements and track campaign effectiveness

3. Types of Cookies We Use

4. Third-Party Cookies

We work with trusted third-party services that may place cookies on your device:

• Google Services: Analytics, Maps, and Advertising
• Payment Processors: Paystack for secure payment processing
• Social Media: Facebook, Instagram for social login and sharing
• Communication Tools: WhatsApp Business API for customer communication
• Email Services: Mailgun, SendGrid for transactional emails

5. Managing Your Cookie Preferences

You have control over the cookies we use. Here's how you can manage them:

6. Impact of Disabling Cookies

While you can disable cookies, please note that this may affect your experience:

• You may need to log in repeatedly
• Your preferences and settings won't be saved
• Some features may not work properly
• You may see less relevant content and advertisements
• Booking processes may be interrupted

7. Cookie Retention

Different cookies have different lifespans:

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain for a set period (typically 1-24 months)
• Authentication Cookies: Expire after 30 days of inactivity
• Preference Cookies: Stored for up to 12 months

8. Mobile App Data

Our mobile applications may use similar technologies to cookies, including:

• Local Storage: For app preferences and offline functionality
• Push Notifications: For booking reminders and updates
• Analytics SDKs: To improve app performance and user experience
• Crash Reporting: To identify and fix technical issues

9. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by:

• Posting the updated policy on this page
• Updating the "Last updated" date at the top of this policy
• Sending you an email notification for material changes
• Displaying a notice on our website

10. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us: